Tuesday, I found myself in a restaurant, something I can’t say I’ve done much of in the last 16 months.
The reason was because 65 years prior, I was born. My wife decreed that on such a milestone occasion, it didn’t matter if I wanted to stay home and eat a bologna and swiss cheese sandwich. I even offered to microwave it and add pickle, but she said no. On a 65th birthday, something more special was in order.
So after 24 hours of diplomatic negotiations, I finally agreed on going for lunch to a place called Ford’s Fish Shack. They have several locations here in Loudoun County, but the first one was in Ashburn, and it’s special to me. It’s the smallest of their locations, but that weakness is also its strength. The place has personality.
I don’t like to wait in line for much of anything, so I called ahead to ask if I needed reservations, even mentioning I wanted to come when it was least crowded, as there are two booths on each side of the restaurant that are my favorite ones. Part of it is these booths are big and comfortable, and part of it is I’ve had many special memories there, almost always in those two locations.
The young lady on the other end of the phone said they don’t usually reserve a specific table, but to come over around 2 PM and they would work everything out. That’s the thing about Ford’s I enjoy so much. I know none of them by name, am not friends with the owner, and am just a nameless, faceless person who eats there several times a year.
But when it comes to service, my experience has been they have always had a “if we CAN do it to make you happy, we WILL” attitude. And of course, their food is every bit as good the 15th time you’ve eaten there as it is the first. I once had a meal that wasn’t exceptional, mentioned it in passing on the way out the door, and soon found myself getting a visit for someone who ran the place before I could get to my car.
They’re just good people.